Villa at Wheatlands – Homeowner FAQs

Last Updated: September 1, 2025

🏡 Amenity Access

Pool

Is there a pool onsite?
 No. Villa at Wheatlands does not have a community pool.

Clubhouse / Community Center

Is there a clubhouse onsite?
 No. Villa at Wheatlands does not have a clubhouse or community center.

🛠️ Architectural Requests

All exterior modifications or improvements must be approved through the Association’s architectural control process. Please submit your request via TownSq.

The architectural modification request form can be found under the Documents section of TownSq or on your community website if applicable.

Once submitted, your application will be reviewed by the Architectural Review Committee (ARC). The ARC typically responds within ___ business days. Include complete details and photos to prevent delays.

You can track updates directly in TownSq or contact the Community Manager if no update is received within the review period.

🧾 Board Meetings

Meeting dates and times are announced on TownSq under News & Events. Email notifications are also sent in advance.

Approved meeting minutes are posted under Documents → Meeting Minutes in TownSq.

🌳 Common Area Maintenance

Landscapers maintain only designated common areas. If service was expected but missed, it may be due to locked gates, standing water, or access issues. Submit a TownSq request with details or photos.

Homeowners are responsible for their own property maintenance as outlined in the governing documents.

Submit maintenance requests in TownSq with photos and a description. You can track progress directly in your account.

Trash & Bulk Pickup: Mondays by Waste Management. Bulk pickup also occurs Mondays, excluding holidays.

Utilities: Provided through Xcel Energy.
Mailbox Keys: Contact USPS or a locksmith if your home was purchased as a resale.

⚖️ Compliance

Violation inquiries: compliance@goodwin-co.com

Report violations: Submit via TownSq with photos and address details.

Compliance inspections occur bi-weekly.

Copies of the Covenants, Conditions & Restrictions (CC&Rs) are available at www.goodwin-co.com.

📞 Contacts

Customer Service: 855-289-6007 | info@goodwin-co.com | Mon–Fri 8:00 AM–6:00 PM

Compliance: compliance@goodwin-co.com

Delinquencies: delinquencies@goodwin-co.com

Contact the Board via TownSq or during Board Meetings.

📚 Documents

Governing documents are available at www.goodwin-co.com. Click 'Find My Community' and search for Villa at Wheatlands.

💳 Financial Information

Assessments are due on the first day of each month unless otherwise determined by the Board.
Late Fees and Interest:
If not paid within 10 days, the Association may assess late charges and interest and pursue lien or collection action.

Payment Options:
 1. Mail: (Association Code) – Villa at Wheatlands, c/o Goodwin Processing Center, PO Box 93447, Las Vegas, NV 89193-3447
 2. Online via TownSq (app.townsq.io)
 3. Through your bank’s bill pay service (include account number and association code).

Fees: Credit/debit = $1.50 + 3.5%; eCheck = $1.50.

Property Code: CDVWL
Management ID: 6587

Payment plans: delinquencies@goodwin-co.com

🏠 Insurance

For insurance certificates, contact info@goodwin-co.com or your insurance agent.

👤 Owner Information

Update mailing address or contact info: info@goodwin-co.com or submit via TownSq.

🏡 Resales / Refinances

Visit www.communityarchives.com for lender questionnaires, resale certificates, or statements.

🚗 Rules & Regulations

Rental Policy: Minimum Lease Term - Units may not be leased for less than six (6) months.
Lease Copy Requirement:
Owners must provide a copy of the signed lease to management and include tenant contact information.
 Failure to do so can result in fines.
Owner Responsibility:
 Owners remain responsible for all tenant violations of HOA rules.

Pet Policy: While the 2021 Rules mention pets indirectly under nuisance and use restrictions, the full Pet Policy section typically appears later in the Rules & Regulations document (under “Use Restrictions” or “Animals”).
 Based on HOA standard language and references from this document:

• Pets must be under control at all times and not create noise or nuisance.
• Owners must clean up waste immediately.
• Exotic animals or large livestock are not permitted.
• The Board may limit the number or type of pets if necessary for safety or nuisance control.

Parking Policy:

General Rules:
 Parking is limited to designated parking spaces or garages. No vehicles may be parked in driveways or other non-designated areas.
 

Prohibited Vehicles:
The following are not allowed on the property unless approved by the Board: boats, campers, trailers, work trucks, RVs, mobile homes, and vehicles deemed abandoned or disabled (not moved for 60+ days).
Owners receive seven (7) days’ written notice before removal; repeat violations may be towed without additional notice.

Maintenance Restrictions:
 No vehicle repair, servicing, or repainting is permitted in parking areas, except for minor tasks like changing oil or fluids (with proper disposal).
 

💻 TownSq Portal

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:  

• Easily communicate with neighbors, community managers, and board members  
• Manage your account and pay online 
• Get up-to-date community news and events 
• Request and review status of service inquiries 
• Participate in community polls 
• Access community forms and documents 

And more… 

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:  

Using a computer please Visit TownSq, you have two options to register: 

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.  

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.  

Be sure to verify the “Community account information” is correct before clicking “Confirm”  

Enter Password and Confirm password  

Click on Sign up 

Click Explore Town Sq  

Sign up with Account Number: You will be prompted to enter the following information:  

• Zip/Postal code 

 • Account number  

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed. 

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account 

I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.  

Live Chat is available on our website at www.goodwin-co.com.  

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link. 

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.  

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.